Frequently Asked Questions

Welcome to Mapswonders FAQ’s. If you have any further extra question, please do not hesitate to contact us on Live Chat or at info@mapswonders.com.

Where are your headquarters based?

Mapswonders is located in Oporto, Portugal.

Lead Time – How long will it take to receive my order?

Delivery time for In Stock products – 10 business days. Lead time for Pre-order: 30 business days (delivery time is not included).

Leat time for custom products – How long will it take to receive my order?

Delivery time for In Stock products – 10 business days. Lead time for Pre-order: 30 business days (delivery time is not included).

When will my order ship? When will it arrive?

Delivery time for In Stock products – 10 business days. Lead time for Pre-order: 30 business days (delivery time is not included).

What shipping options do you offer?

Delivery time for In Stock products – 10 business days. Lead time for Pre-order: 30 business days (delivery time is not included).

How do i know that my order has been shipped?

Delivery time for In Stock products – 10 business days. Lead time for Pre-order: 30 business days (delivery time is not included).

What is the status of my order? How do i track my order?

Delivery time for In Stock products – 10 business days. Lead time for Pre-order: 30 business days (delivery time is not included).

Can you provide shipment for us?

Delivery time for In Stock products – 10 business days. Lead time for Pre-order: 30 business days (delivery time is not included).

Are the bulbs included?

Delivery time for In Stock products – 10 business days. Lead time for Pre-order: 30 business days (delivery time is not included).

Are the fixtures LEDs compatible?

Delivery time for In Stock products – 10 business days. Lead time for Pre-order: 30 business days (delivery time is not included).

Do you offer a repair service?

Delivery time for In Stock products – 10 business days. Lead time for Pre-order: 30 business days (delivery time is not included).

How are the payment conditions?

Delivery time for In Stock products – 10 business days. Lead time for Pre-order: 30 business days (delivery time is not included).

All the prices are Ex-Vat?

Delivery time for In Stock products – 10 business days. Lead time for Pre-order: 30 business days (delivery time is not included).

Do you offer discounts?

Delivery time for In Stock products – 10 business days. Lead time for Pre-order: 30 business days (delivery time is not included).

What is your return/exchange policy?

Delivery time for In Stock products – 10 business days. Lead time for Pre-order: 30 business days (delivery time is not included).

How do you proceed if the pieces arrive damage?

Delivery time for In Stock products – 10 business days. Lead time for Pre-order: 30 business days (delivery time is not included).